Despite having the transaction proof from his bank, the player’s issue had not been addressed by the casino’s support chat. The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins. The casino had confirmed that due to technical reasons, the player had not initially received the bonus. As compensation, the casino had credited the player with a 125% bonus of the deposit and 250 free spins. However, the complaint had to be rejected due to lack of confirmation from the player on the resolution. The player from India had deposited money into his account, but the credit had not been reflected in his casino account.
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Player’s struggling to withdraw her winnings.
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- The complaint was marked as resolved in the Complaints Team’s system, and the player was encouraged to share feedback on the service.
- Despite having successfully completed all verification processes, his withdrawal had been pending for over 60 days without a valid reason being provided.
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- Despite the player’s insistence, the casino only closed his account after multiple communications.
- However, the player had insisted that the funds did not return to his account.
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- The player from India has been blocked without further explanation.
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- However, the player did not respond to further communication from our team, which led to her complaint being rejected due to a lack of required cooperation.
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Player’s funds have disappeared after account verification.
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Player’s withdrawal has been delayed.
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Player’s Casino Account Frozen and Funds Confiscated.
The player indicated that they only engaged in sports betting and had redeemed a bonus of around €320. We were unable to assist as the issue pertained solely to sports betting, an area outside our expertise. The player from Spain was unable to mostbet withdraw €542, despite having received a previous payout in the same game just minutes earlier. The player reported that the casino was delaying the payment due to a verification process, despite having a history of successful transactions.
Delayed withdrawal at Mostbet Casino.
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Player’s account has been disabled.
The player had confirmed that he played both casino games and sports betting without using any bonuses. After we had invited the casino to share their side, they explained that the player’s account had been deleted in December per his request. They had guided the player to write an email to restore his account. Following the casino’s instructions, the player’s account had been successfully restored. The player from Russia had completed the verification process but had not received the required withdrawal code via mobile phone for 2 months. Despite changing the phone number through support, the code still wasn’t being sent.
Player’s account was frozen.
The player from Poland is seeking assistance in recovering funds that were allegedly removed from his Mostbet account. The casino replied and stated that the Security department was investigating the situation. After a short period of time, the casino informed us that the player’s account and balance had been restored. The player from Germany had issued a request to permanently close his account due to consistent losses. Instead of honoring his request, the casino continued to provide incentives to keep him playing.
Player’s account has been frozen.
The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained unresolved. After he contacted the complaints team and provided all necessary details, his issue was successfully resolved and he was able to receive his withdrawal. The complaints team then marked the complaint as ‘resolved’ in their system.
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Player can’t block his casino account.
Every day more than 3 thousand partners invite more than 10 thousand players to the bookmaker’s office. For this, Mostbet Partner pays them up to 60 percent of income or up to $ 75 for each user who registered and showed activity. The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint. The complaint was rejected because the player didn’t respond to our messages and questions. We ended up marking the complaint as resolved because the player informed us that all winnings were received. The player from Ukraine had her account blocked after a verification call.
Player’s account has been suspended.
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Get good odds before the plane leaves, because then the game is stopped. To avail of the increased bonus, you have to pay a lot more than 500 NPR in your account within 30 minutes of registration. The player from Hungary had their bonus winnings cancelled without further explanation. After gathering all the necessary information we have rejected this complaint. The player from Italy has repeatedly informed the casino about their gambling addiction, but the casino has ignored their requests, allowing continued play and losses.
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The player from Brazil had faced difficulties withdrawing his winnings from an online casino due to limited payment methods. He had deposited funds using a credit card from Nubank, but the casino had informed him there were issues with this bank. The casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days.
The player from Mexico had experienced a prolonged issue with account verification at Mostbet casino which had frozen his account and delayed the withdrawal of 47k. He had provided all the necessary documents and attended a Skype interview over 60 days ago but was still being told to wait. The Complaints Team had contacted the casino to clarify the situation and Mostbet Casino responded, stating that the player’s account had been unfrozen.
The player from Brazil is experiencing difficulties withdrawing his funds. The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. The player from the Czech Republic is not able to withdraw his winnings due to missing phone number verification. The player from Chile is having difficulties withdrawing his winnings and his account was frozen. We closed the complaint because the player stopped responding to our questions.
The player then sought a full refund of all deposits made since his request for account closure. Despite the player’s insistence, the casino only closed his account after multiple communications. We explained that we help with requests for a refund in situations of failed self-exclusion, not when casinos fail to close accounts. The player from Canada had repeatedly requested self-exclusion from the casino in November and December of 2023 via chat and email but had received no response. Consequently, the player’s account had remained active and he had lost an estimated amount of CAD 500.
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